J.D.Power发现，区域医疗保险优势计划的客户满意度高于商业会员健康计划-动脉网 (2024)

TROY, Mich.--(BUSINESS WIRE)--Even as the nation’s hospitals and health systems continue to battle with Medicare Advantage programs over reimbursem*nt rates, customer satisfaction with Medicare Advantage plans is significantly higher than with commercial member health plans. According to the J.D. Power 2024 U.S.

密歇根州特洛伊市——（商业新闻短讯）——尽管美国的医院和卫生系统继续与医疗保险优势计划在报销率方面进行斗争，但客户对医疗保险优势计划的满意度明显高于商业会员健康计划。根据J.D.Power 2024 U.S。

Medicare Advantage Study,SM released today, the most important factors driving customer satisfaction with Medicare Advantage plans are ease of finding care, low out-of-pocket costs and provider choice..

SM今天发布的Medicare Advantage Study（Medicare Advantage Study）显示，推动客户对Medicare Advantage计划满意度的最重要因素是易于找到护理、低自付费用和提供者选择。。

“The study shows that regional Medicare Advantage plans, on average, are outperforming commercial member health plans in overall customer satisfaction, and it is important to understand why,” said Christopher Lis, managing director of global healthcare intelligence at J.D. Power. “It can be attributed to the top five drivers of satisfaction in the Medicare Advantage shopping experience, which are: preferred in-network doctors; adequate prescription drug coverage; preferred in-network hospitals and facilities; previous experience with a health plan; and existence of a copay.”.

J.D.Power全球医疗保健情报董事总经理克里斯托弗·利斯（ChristopherLis）表示：“研究表明，平均而言，地区医疗保险优势计划在总体客户满意度方面优于商业会员健康计划，因此了解原因很重要。”。“这可以归因于Medicare Advantage购物体验满意度的前五大驱动因素，即：网络医生的首选；足够的处方药覆盖率；网络医院和设施的首选；以前的健康计划经验；以及是否存在共同支付。”。

Following are some of the key findings of the 2024 study:

以下是2024年研究的一些主要发现：

Access to care, provider choice are key drivers of customer satisfaction: Overall customer satisfaction with Medicare Advantage plans is 652 (on a 1,000-point scale). Top drivers of customer satisfaction are ease of finding care; low out-of-pocket costs; and provider choice.

获得护理，提供者选择是客户满意度的关键驱动因素：总体客户对Medicare Advantage计划的满意度为652（1000分制）。客户满意度的首要驱动因素是易于找到护理；自付费用低；和提供者选择。

Performance of Medicare Advantage vs. commercial member plans: Satisfaction among Medicare Advantage customers is 87 points higher than among customers of commercial member plans. The largest gaps in customer satisfaction in specific aspects of the customer experience are: helps me to save time or money (+128 points); ease of doing business (+93); level of trust (+92); and product/coverage offerings meet my needs (+90)..

Medicare Advantage与商业会员计划的表现：Medicare Advantage客户的满意度比商业会员计划客户高87分。在客户体验的特定方面，客户满意度的最大差距是：帮助我节省时间或金钱（+128分）；经商便利（+93）；信任程度（+92）；产品/覆盖范围满足了我的需求（+90）。。

Top-performing regional plans set the pace for customer satisfaction: While average overall satisfaction scores are highest among national health plans, the top-performing individual regional Medicare Advantage plans—UMPC For Life, Highmark Blue Cross Blue Shield, Independence Blue Cross, Geisinger Gold and Priority Health Medicare—significantly outperform the top-performing national plans..

表现最佳的区域计划为客户满意度奠定了基础：虽然平均总体满意度得分在国家健康计划中最高，但表现最佳的个人区域医疗保险优势计划UMPC for Life、Highmark Blue Cross Blue Shield、Independence Blue Cross、Geisinger Gold和Priority health Medicare的表现明显优于表现最佳的国家计划。。

“As the 2025 Medicare open enrollment period rapidly approaches, there are several important factors that Medicare-eligible seniors should consider when evaluating health insurance options for the coming year,” said Caitlin Moling, senior director of global healthcare intelligence at J.D. Power. “Current health status; access to preferred doctors and facilities; access to healthcare in specific regions/locations; and out-of-pocket costs are just a few of the key variables that can weigh heavily on the customer experience with Medicare Advantage plans.

J.D.Power全球医疗保健情报高级主管凯特琳·莫林（CaitlinMoling）表示：“随着2025年医疗保险开放登记期的迅速临近，符合医疗保险资格的老年人在评估来年的医疗保险方案时，应该考虑几个重要因素。”。“目前的健康状况；获得首选医生和设施的机会；在特定地区/地点获得医疗保健的机会；以及自付费用只是几个关键变量，这些变量可能会严重影响Medicare Advantage计划的客户体验。